Shipping Policy
At Celéstia, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Shipping range
- Countries: We currently ship within the UK.
- Future Expansion: Expansion to other shipping areas is being considered.
Shipping process
- Reliable Courier Services: We ship via DHL and FedEx.
Missing items procedure
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@houseofcelestia.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Tracking instructions
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Method
We offer a standard shipping option to accommodate your needs. The availability of shipping method may vary depending on your location and the items in your order.
Shipping Rates
We offer free shipping to UK, USA and NL.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Lost Package Policy
At Celéstia, we strive to ensure all orders arrive on time and in perfect condition. However, in rare cases where a package is lost during transit, here’s how we handle it:
-
For Customers with Shipping Protection: If you’ve purchased our Shipping Protection, we’ll send you a free replacement for any lost package—no questions asked.
-
Without Shipping Protection: If Shipping Protection wasn’t purchased at checkout, the customer assumes responsibility for lost packages. We always recommend selecting Shipping Protection to safeguard your order.
If you believe your package may be lost, please contact our support team at info@houseofcelestia.com, and we’ll assist you right away.
Shipping Information
| Country | Shipping Time | Shipping Cost |
|---|---|---|
| United States | 6-8 Business Days | Free Shipping |
| Netherlands | 6-8 Business Days | Free Shipping |
| United Kingdom | 6-8 Business Days | Free Shipping |
SB Commerce FZE
B41-156, Blok B, Sharjah Research Technology and Innovation Park, Sharjah,
info@houseofcelestia.com
+971586314741
Mo until Fr 8:00 - 20:30